Great work. Greater teamwork.

Conversational Analyst

2+ years experience
Bangalore, Full-time

Responsibilities :

• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of a user's conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

Experience required :

• Excellent communication and writing skills.
• 2+ years’ experience in linguistic analysis, Conversation design, copy editing, or similar roles preferred, in Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.
• Familiarity with chatbots, voice enabled devices, or other conversational channels.

Qualification:

• MA Literature/Bachelor’s or Master’s in Mass Communication