Al Reef Tours and Holidays is one of the leading and fastest growing destination management company based in UAE purely focused on customer satisfactions. Their products have been designed after sampling and verifications by their team members from management to counter staff.
Like most other travel company they design customised packages for their clients but it is the pricing of the packages that defined their customer retention ratio vis a vis their competitors. The travel industry has very little to innovate upon other than pricing and packing. Al Reef wanted to be a trendsetter. Leveraging the “hunger” of a modern day customer for unique experiences, they were on a hunt for a solution which would give their customers a differentiated experience from the moment they booked their travel packages. Their business strategy was re-defined with a focus on their customer experience. Their goal was to fill their customers with a visual, sensory and information experience whereby the thrill of the actual journey would get amplified.
Their hunt for a unique solution landed them at the doorsteps of NHANCE NOW.
NHANCE NOW’s offering provided a tight fit to Al Reef endeavour for innovation. The thrill and excitement of a journey starts at the point of sale, when a booking is made. Al Reef capitalized on this important touch point in the customer journey and revamped the entire experience from the moment a travel booking was made till the actual day of the journey
This refreshingly new approach increased customer engagement. Al Reef is now connected with their customers right from the time they book their holiday package till the D-Day. The platform allows them to keep the customers engaged, pre and post journey.
|Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri)|
|Service Partner / Field Force App|
|Reports||Standard||Standard||Standard + 2 Custom Report||Standard + 2 Custom Report|
|Menu Based Bot|
|WhatsApp Notification Manager|
|Additional Language Support|
|Service Ticket Management|
|Self Service Content Hosting - Videos / Documents|
|Bot Designer (WhatsApp / FB Messenger)|
|Bot Configuration Manager|
|Recomendation & Workflow|
|Loyalty & Reward|
|Google Location Services with Contact number|
|Rule based Alerts & Reminders|
|Custom API Integration & Support|
|Dedicated Account Manager|
|Data Backup||1 Month||3 Month||12 Month||36 Month|
|S3 - Storage||Upto 100 GB||Upto 200 GB||Upto 500 GB||Upto 10,000 GB|