Conversational Customer Care

Serve a million customers with one Virtual Agent. Answer queries, provide support on the messaging channels people use everyday.

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Here is how customers are benefiting from our Customer Care Cloud

Improved CSAT by 20% by enabling digital payments, online course bookings.

Conducts conversational surveys to increase brand engagement by over 25%.

Enables self service over messaging channels for leading consumer electronic brands.

Solutions

Multi-Lingual Service & Support

AI Based Query Handling.
FAQs & Live Chat.
Service Requests.
Payment, Renewals, Purchases.

Customer Engagement & Messaging

Referral & Loyalty.
Feedback & Surveys.
Smart Recommendations.
Notifications and Updates.

Customer Insights & Analytics

User and Usage Analytics.
Conversation Insights.
Visual Reports.
Sentiment Analyser.

Customer Care Tech Stack

Product Manager
Menu Builder
Chat Flow Builder
Channel Configurator
Multi-Lingual
FAQ Manager
Live Chat
Notification Engine
Service Requests
NLP Engine
Sentiment Analyzer
Payment Integration
Loyalty & Referral
Analytics & Insights
API Library
3rd Party Integrations
Audit Logs
Compliance Control
AES 256/SAML 2.0
Token ID Management

Support Bot

Automate customer service, sell add-on products, trigger smart notifications and help customers discover great deals.

For Consumer Electronics | Furnitures | Other Consumer Products

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People Experience Bot

Empowerment for hassled & understaffed HR teams struggling to engage and communicate effectively with remote teams.

For Startups & Mid Size Comapnies

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IVR Bot

Automate Customer Support by switching from Call Center Support to Conversational Bot Support

For Telecom | Finacial Services | Banks | Insurance Companies

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How business are using our Customer Care Cloud

Automated Call Center

Move from IVR to Messaging Apps for support & service.

Information Helpdesk

24/7 automated helpdesk for queries and information.

Multi Lingual Call Center

Serve customers in the language that they speak.

Live Chat Support

Connect agents and customers directly on messaging apps.

Industry Segments

Consumer Business

Educational Institutions (Admin)

Schools | Colleges | Coaching Institutes

Human Resources

HR Services | Training & Skill Development

Easy Integration with 1000+ tools.

We want you to leverage our platform with minimal changes to the way you work, hence we have made it easy to blend with your existing IT systems.

NHANCE NOW integrates smoothly and securely with all your business applications. Sync data, import and export content effortlessly between systems to simplify and improve every customer interaction.

Rule the New Normal while your competitors are still figuring it out. Setup Your Custom Demo100% Free to get started

	Basic	Pro	Advanced	Premium
Channels
WhatsApp
FB
App
PWA
Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri)
Telegram
Service Partner / Field Force App
Integrations		Limited	Limited	Custom Integration
Standard API
Customization			Limited	Yes
Reports	Standard	Standard	Standard + 2 Custom Report	Standard + 2 Custom Report
Menu Based Bot
Campaign Manager
WhatsApp Notification Manager
Languages Supported	1	1	1	Multiple
Additional Language Support
Address Management
Advanced Analytics
Activity Reports
Service Ticket Management
Self Service Content Hosting - Videos / Documents
Bot Designer (WhatsApp / FB Messenger)
Bot Configuration Manager
Recomendation & Workflow
Loyalty & Reward
Google Location Services with Contact number
Events
Rule based Alerts & Reminders
Notes
Hierarchy Management
NLP
Advanced NLP
Custom API Integration & Support
Dedicated Hosting
Dedicated Account Manager
Sandbox Environment
Customized Dashboard
Data Backup	1 Month	3 Month	12 Month	36 Month
Audit Logs
IP Whitelisting
S3 - Storage	Upto 100 GB	Upto 200 GB	Upto 500 GB	Upto 10,000 GB
Additional Storage