Conversational
Customer Support
Automate Customer Engagement across the product lifecycle in
consumer retail
Key Use Case
01Notifications
Keep customers updated on deals, recommendations, and service requests. The Support Bot ensures that customers are always in the know of the activities regarding new products or any request raised.
02Automated Responses
Provide instant, reliable information to your customers over WhatsApp and enable automated responses to their queries at any time. The Support Bot eliminates the need to send emails or call IVRs.
03Live Chat
For the customers with an urgent need to speak with a support executive, the live chat feature can come in handy. Convenience is key here, and with instant messaging you can ensure greater levels of customer satisfaction.
04Follow-on Purchases
Give your customers the option to buy add-on products and services conveniently through WhatsApp. Allow a seamless purchase experience and simplify the upsell/cross sell process.
05Feedback
Collect product, service feedback, conduct surveys and polls to understand your customers’ needs better and tailor more personalized experiences for them.
The Support Bot turbocharges your customer support and takes customer engagement and satisfaction to the next level.
| Basic | Pro | Advanced | Premium | |
|---|---|---|---|---|
| Channels | ||||
| FB | ||||
| App | ||||
| PWA | ||||
| Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri) | ||||
| Telegram | ||||
| Service Partner / Field Force App | ||||
| Integrations | Limited | Limited | Custom Integration | |
| Standard API | ||||
| Customization | Limited | Yes | ||
| Reports | Standard | Standard | Standard + 2 Custom Report | Standard + 2 Custom Report |
| Menu Based Bot | ||||
| Campaign Manager | ||||
| WhatsApp Notification Manager | ||||
| Languages Supported | 1 | 1 | 1 | Multiple |
| Additional Language Support | ||||
| Address Management | ||||
| Advanced Analytics | ||||
| Activity Reports | ||||
| Service Ticket Management | ||||
| Self Service Content Hosting - Videos / Documents | ||||
| Bot Designer (WhatsApp / FB Messenger) | ||||
| Bot Configuration Manager | ||||
| Recomendation & Workflow | ||||
| Loyalty & Reward | ||||
| Google Location Services with Contact number | ||||
| Events | ||||
| Rule based Alerts & Reminders | ||||
| Notes | ||||
| Hierarchy Management | ||||
| NLP | ||||
| Advanced NLP | ||||
| Custom API Integration & Support | ||||
| Dedicated Hosting | ||||
| Dedicated Account Manager | ||||
| Sandbox Environment | ||||
| Customized Dashboard | ||||
| Data Backup | 1 Month | 3 Month | 12 Month | 36 Month |
| Audit Logs | ||||
| IP Whitelisting | ||||
| S3 - Storage | Upto 100 GB | Upto 200 GB | Upto 500 GB | Upto 10,000 GB |
| Additional Storage | ||||