Your customers crave to message you. Let them.
Make interacting with your business as easy as messaging friends and family, over the digital channels your customers use everyday.
Meet your messaging channels
Whatsapp
FB Messenger
Intercom
Drift
Other web chat applications
Good old SMS
Provide friendlier customer interactions with emojis and images
Business messaging that contains elements of normal day to day chat like emojis, images, gifs, audio and gets deeper customer attention. And its the easiest way for your brand to end up on your customer's personal friends list.
60%More chances of customers responding to messageswith images and emojis
Speed up response time with buttons and quick replies
Simpler response mechanisms make it intuitive for customers to engage in deeper conversations. Enable short answers, quick replies, canned templates that make the entire conversation flow more natural.
5xIncrease in response time as compared totyping with quick replies
Enable immersive experiences over chat with carousals
Carousal interfaces in popular chat platforms allow you to enable the same level of rich interaction that was possible only through native apps. Turn boring text interactions into highly engaging conversations with a visual layer.
10xEase of brand engagement with rich interactive carosualdriven customer experience
Bot and human driven chats that complete transactions
Use a mix of human interactions and tailored bot-enabled responses that start and finish entire transactions. Make it easy for customers to complete important tasks without having to visit multiple channels.
0Visual interfaces needed to search, choose, pay and complete apurchase
Chat interoperability. Start a chat in one medium and continue on another.
Web chat with a bigger screen and convenient keyboard is often the preferred chat medium. However it is prone to interruputions if your customer has to step away for an activity. Now they can simply transfer the ongoing chat session to a mobile chat platform of their choice and continue the conversation.
100%Continuity in chat sessions without having to worry aboutdropping out at a crucial juncture of interaction.
Use Cases
Customer proof
"We have reduced our post-purchase experience touch points from 7 to 1. It has simplified our customer's life and improved the value of individual touch points."
Jimmy KuhlVP-Customer Satisfaction, Triglobal Healthcare Services| Basic | Pro | Advanced | Premium | |
|---|---|---|---|---|
| Channels | ||||
| FB | ||||
| App | ||||
| PWA | ||||
| Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri) | ||||
| Telegram | ||||
| Service Partner / Field Force App | ||||
| Integrations | Limited | Limited | Custom Integration | |
| Standard API | ||||
| Customization | Limited | Yes | ||
| Reports | Standard | Standard | Standard + 2 Custom Report | Standard + 2 Custom Report |
| Menu Based Bot | ||||
| Campaign Manager | ||||
| WhatsApp Notification Manager | ||||
| Languages Supported | 1 | 1 | 1 | Multiple |
| Additional Language Support | ||||
| Address Management | ||||
| Advanced Analytics | ||||
| Activity Reports | ||||
| Service Ticket Management | ||||
| Self Service Content Hosting - Videos / Documents | ||||
| Bot Designer (WhatsApp / FB Messenger) | ||||
| Bot Configuration Manager | ||||
| Recomendation & Workflow | ||||
| Loyalty & Reward | ||||
| Google Location Services with Contact number | ||||
| Events | ||||
| Rule based Alerts & Reminders | ||||
| Notes | ||||
| Hierarchy Management | ||||
| NLP | ||||
| Advanced NLP | ||||
| Custom API Integration & Support | ||||
| Dedicated Hosting | ||||
| Dedicated Account Manager | ||||
| Sandbox Environment | ||||
| Customized Dashboard | ||||
| Data Backup | 1 Month | 3 Month | 12 Month | 36 Month |
| Audit Logs | ||||
| IP Whitelisting | ||||
| S3 - Storage | Upto 100 GB | Upto 200 GB | Upto 500 GB | Upto 10,000 GB |
| Additional Storage | ||||