Conversational Expertise As A Service
Get vetted conversational experts on hourly packages, to make digital services work better for you and your customers.
Hire ExpertsHow Does It Works?
Choose Service
We have categories covering every step of the customer engagement journey.
01.
Select Expert
Vetted professionals who you can hire for as less as an hour.
02.
Pay & Book
Just pay the fee and schedule a discussion session.
03.Who Are Conversational Experts?
Highly Rated Professionals
Who are skilled designers, content creators and consultants who specialize in customer journeys and digital experience.
Top Digital Agencies
Vetted and verified agencies who assist in strategic planning and end to end implementation to build successful conversational brands.
Handpicked Freelancers
Top grads from reputed online institutions for specific tactical services.
Expertise Use Cases
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I need a complete conversational automation strategy.
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I want to implement a basic AI framework to reduce support cost.
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I need continuous training to NLP system.
Design
- Conversational Scripts
- Navigation Flows
- BOT - Look and Feel
- Chat Flow Templates
Others
- Compliance Consulting
- Conversation Analysis
- Multi Channel Conversation
- And Much More
How GMDC Uses The Expertise Service
Language Specialist
Conversation scripts with choice of english words to be easily understood by customers speaking more than 50 languages.
NLP Trainer
On an average each question is asked in 15+ different ways. Robust NLP training to understand and answer each query.
Analyst
GMDC conversational Bot runs on WhastApp, APP and FB. A Conversation analyst finds trends & recommends improvements.
You Continue To Get Top Notch Support, Experts Provide The Cutting Edge.
Customer Support
- Product Expert
- Provide Functional Value
- Low Domain Knowledge
- Assist with Account Setup
- Help with New Features
- Help Improve Product Adoption
- Educate Product Roadmaps
Conversation Expert
- Knowledge Expert
- Provide Tactical Value
- Deep Domain Knowledge
- Assist with Strategy Planning
- Help with New Ideas
- Help Improve End User NPS
- Educate AI Roadmaps
How Do We Assure Quality of Service
Credible Experts
Rigorous Vetting Process
Delivery Assurance
Rating System
Payment Assurance
Prepaid for Customers Experts Paid Delivery
| Basic | Pro | Advanced | Premium | |
|---|---|---|---|---|
| Channels | ||||
| FB | ||||
| App | ||||
| PWA | ||||
| Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri) | ||||
| Telegram | ||||
| Service Partner / Field Force App | ||||
| Integrations | Limited | Limited | Custom Integration | |
| Standard API | ||||
| Customization | Limited | Yes | ||
| Reports | Standard | Standard | Standard + 2 Custom Report | Standard + 2 Custom Report |
| Menu Based Bot | ||||
| Campaign Manager | ||||
| WhatsApp Notification Manager | ||||
| Languages Supported | 1 | 1 | 1 | Multiple |
| Additional Language Support | ||||
| Address Management | ||||
| Advanced Analytics | ||||
| Activity Reports | ||||
| Service Ticket Management | ||||
| Self Service Content Hosting - Videos / Documents | ||||
| Bot Designer (WhatsApp / FB Messenger) | ||||
| Bot Configuration Manager | ||||
| Recomendation & Workflow | ||||
| Loyalty & Reward | ||||
| Google Location Services with Contact number | ||||
| Events | ||||
| Rule based Alerts & Reminders | ||||
| Notes | ||||
| Hierarchy Management | ||||
| NLP | ||||
| Advanced NLP | ||||
| Custom API Integration & Support | ||||
| Dedicated Hosting | ||||
| Dedicated Account Manager | ||||
| Sandbox Environment | ||||
| Customized Dashboard | ||||
| Data Backup | 1 Month | 3 Month | 12 Month | 36 Month |
| Audit Logs | ||||
| IP Whitelisting | ||||
| S3 - Storage | Upto 100 GB | Upto 200 GB | Upto 500 GB | Upto 10,000 GB |
| Additional Storage | ||||