Help them with an immediate and frictionless way of getting answers, information and alerts in the most natural and human form of interaction.
Voice technology is the future of customer experience. As brands worldwide look for new ways to personalize relationships with their customers, voice offers the most convenient opportunity.
Be it support, access to information or purchases, businesses get maximum value from channels which offer these services through voice mediums. Voice tech allows your customers to mimic natural behavior and is the most casual way for them to get their work done.
By 2020 half of all internet searches and 30% of all interactions would be by voice! Incorporating voice technology throughout every stage of the customer experience offers unprecedented opportunities to boost customer happiness and cultivate customer loyalty. And you can get started NOW!
Turn voice enabled devices and voice assistants on your customer's mobile into their digital personal assistants by connecting your company's service, support and other interaction channels. Your customer's entire brand experience is now as simple as 'Just Asking'.80%Jump in customer convenience and interactions when brands enable voice based customer support.
Your customers may need support at any time of day and keeping agents at full capacity affects long term business revenue. Give your customers voice interfaces that answers their queries in a natural conversational flow, just like a customer support respresentative.30%Savings in customer support costs with voice bots that work round the clock reducing human resource.
Take personalization deeper with a localized flavor to your customer interactions. Leverage localization algorithms and natural language understanding technology to let customers talk to you in their own language.3xIncrease in customer engagement when businesses talk to their customers in local languages.
Your customers hate waiting! On hold, for answers or for transactions to be completed. It's the No.1 reason why they abandon brands. Adopting voice technology eliminates wait times, untangles them from IVRs and gets them the answers they need in an instant.55%Of customers dropout of support calls if they are made to wait on hold for more than 3 minutes.
Business growth is all about relationships. Voice tech helps you create a tailored brand tone that humanizes your brand identity. Customers love real relationships and voice tech allows you to add the missing human touch to otherwise cold digital relationships.5xIncrease in brand loyalty when customers encounter humanized brand experiences.
24 hours a day, 7 days a week, customer service availabilityIncreased quality and accuracy
Reduce human dependancy and provide machine driven consistent responsesSpeed of Service
Timely and efficient problem handling during the first contact
Decrease number of customer service agentsFocus on value added work
Customer service agents can invest more time on complex cases
Enable ChatBots to order products on behalf of the customerCustomer Loyalty
Increase customer loyalty by giving a personalized customer experience approach
"Our customers prefer instant messaging to get their queries resolved rather than send an email and wait. Providing support over WhatsApp has helped us build trust and helped our customers take decisions promptly."Joe AryVP-Operations, Trinity Financials
|Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri)|
|Service Partner / Field Force App|
|Reports||Standard||Standard||Standard + 2 Custom Report||Standard + 2 Custom Report|
|Menu Based Bot|
|WhatsApp Notification Manager|
|Additional Language Support|
|Service Ticket Management|
|Self Service Content Hosting - Videos / Documents|
|Bot Designer (WhatsApp / FB Messenger)|
|Bot Configuration Manager|
|Recomendation & Workflow|
|Loyalty & Reward|
|Google Location Services with Contact number|
|Rule based Alerts & Reminders|
|Custom API Integration & Support|
|Dedicated Account Manager|
|Data Backup||1 Month||3 Month||12 Month||36 Month|
|S3 - Storage||Upto 100 GB||Upto 200 GB||Upto 500 GB||Upto 10,000 GB|